Press Releases

Monroe Capital Provides Financing to First Call Resolution

Chicago, IL, September 27, 2017

Monroe Capital LLC today announced it acted as sole lead arranger and administrative agent on the funding of a senior credit facility to support the future growth of First Call Resolution, LLC (“FCR”).

Based in Eugene, Oregon, and with six contact centers across Oregon and Montana, FCR is the premier provider of outsourced live agent call center and business process solutions. The company provides a wide range of outsourced contact center, business process and social networking solutions to companies across most industries, ranging from high tech, to healthcare, to start-ups and new economy companies. FCR builds contact center solutions alongside its clients’ internal desks to create a true outsourcing partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps, such as phone, email, web chat, social media, and back office process.

FCR intends to leverage this credit facility to further its continued domestic growth and to develop near shore operations.

About Monroe Capital
Monroe Capital LLC (“Monroe”) is a middle market direct lending and private credit asset management firm. Since 2004, the firm has provided private credit solutions to corporate borrowers in the U.S. and Canada. Monroe’s middle market lending platform provides senior and junior debt financing to middle market businesses and private equity sponsors. Investment types include unitranche financings; cash flow, asset based and enterprise value based loans; and equity co-investments. Monroe is committed to being a value-added and user-friendly partner to business owners, senior management and private equity sponsors. The firm is headquartered in Chicago and maintains offices in Atlanta, Boston, Dallas, Los Angeles, New York, San Francisco and Toronto. Monroe has been recognized by Private Debt Investor as the 2016 Lower Mid-Market Lender of the Year; M&A Advisor as the 2016 Lender Firm of the Year; Global M&A Network as the 2016 Small Middle Markets Lender of the Year; and the U.S. Small Business Administration as the 2015 Small Business Investment Company (SBIC) of the Year. For more information, please visit monroecap.com.